Let's Take a Trip

Our cancellation policy is simple, strict, but fair.

Refunds - 

• We DO NOT give refunds, rather we will gladly give you credit for use another time.

• If you cancel with 48 hours or more notice a rental credit will be issued in your name good for the same paddling season, which can also be redeemed as a gift certificate. 

• No shows and cancellations within 48 hours of the event, for any reason, are subject to full reservation costs, no refund credits.

Weather – 

• We do not allow cancellations for less than ideal weather, one person’s perfect day on the water may be too hot for somebody else and too cold for the next person. Dress appropriately. 

• If the weather is bad due to high winds, lightning, heavy rain, or unsafe conditions we will call you to cancel or reschedule your reservation. Cancellations made by our staff due to weather will receive a full refund or credit if rescheduling is not possible. We reserve the right to cancel any rental at any time due to extreme conditions deemed unsafe.

Other Important Information -

• Due to safety concerns, one and two hour on-site river rentals as well as 1/2 day and day trips are for individuals age 10+ only (age 10-17 must be accompanied by a parent or adult guardian.) 

• Younger riders are allowed in tandem kayaks and canoes.  Please ask about infant and child life jackets, we may require you to bring one.